Sell it for me service - Experience far less than Expectation

[mzeeshanmehdi]

Dear Concern,

I recently used "Sell it for me service" of Pinwheels, but eventually sold my car through other contacts.

For the sake of positive improvement in this service in future, would like to share my experience as following;

1 - Daily feedback on ad response should have been provided either through call or through whatsapp group that was made, it shouldn't have to be "when asked for".

2 - Team interaction should be fast and frequent with personalised feel rather than being commercial oriented.

3 - Each and every minor negative point of car shouldn't have to be displayed on inspection report especially Pakwheels is the SELLING AGENT itself, because that may confuse the potential buyers.

4 - Registration number, engine & chassis number shouldn't have to be displayed in report attached to the ad as unless deal is finalised potential buyers don't need this info, rather this may un-necessarily disclose the seller's personal info.

5- Overall experience is far lower than expectation.

Regards

[azfarnb]

Agreed with everything but #3. As a buyer, i would want to know the ins and outs of the product before making my decision. If you hide anything from me and i find it out before buying, either I am going to use that point to bring the price down or our deal would be off. And i believe this would be the same for majority of the buyers.

[UJ]

Except #3 all are acceptable objections.

[ahmar.mirza]

I am looking for a car these days and called pakwheels 3 times to get my visit arranged for the cars i selected in their managed by pakwheels section.

Every time they told me agent will call in 1-2 hours but i never got a call. Even complaint to them but still no response. So as a buyer i got annoyed and started looking into other options, then definitely the seller will be disappointed. Every time my request for visit was ignored means they are loosing a chance of potential buyer for the car i choose.

The first car i called for, they said agent will call u in 1-2hours but after 2hours when i called them back they said the seller has already sold the car outside pakwheels. They didnt even knew the car was already sold and the day i called for it the ad was updated by PW team same day to keep it on top in list. Definitely this will happen when Pakwheels response to potential buyers is like what i have experienced so far.

I hope the management read this.

Another improvement i think they should do is get the biometric thing arranged at their premises. Like atleast they can do in lahore (as they have a setup here) where the buyer and seller can come, handover the payment and do the biometric on the spot. I know some cases where seller was genuine but still they later start saying they will do today tomorrow and do take time to do the biometric. I think these things can help and could be another service PW can provide.