PTCL DSL problem

[whiteangel]

My internet connection was working fine on Sunday morning, then suddenly it stopped working on Sunday evening. The DSL light on the modem remains on but the Internet light remains off.

I called PTCL on Monday and they ran me through the modem configuration but the problem was not solved. Then they told me that it will be solved within 24 hours. I got an automated call from PTCL support on Tuesday saying that they have resolved the issue. However, the problem has still not been fixed. Internet light is still off on the modem.

I have tried resetting the modem (ZTE 831 series) but it hasn't worked.

Can I fix this problem myself or is it a problem at PTCL's end? Any help is appreciated.

[dms664]

My internet connection was working fine on Sunday morning, then suddenly it stopped working on Sunday evening. The DSL light on the modem remains on but the Internet light remains off.

I called PTCL on Monday and they ran me through the modem configuration but the problem was not solved. Then they told me that it will be solved within 24 hours. I got an automated call from PTCL support on Tuesday saying that they have resolved the issue. However, the problem has still not been fixed. Internet light is still off on the modem.

I have tried resetting the modem (ZTE 831 series) but it hasn't worked.

Can I fix this problem myself or is it a problem at PTCL's end? Any help is appreciated.

If ur dsl light is stable n no internet light, its problem at the exchange end. Call em again.

Sent from my HTC One V using Tapatalk 2

[whiteangel]

If ur dsl light is stable n no internet light, its problem at the exchange end. Call em again.
Sent from my HTC One V using Tapatalk 2

Last time I called them they put me on hold for more than 20 minutes!
On well, I guess I'll have to go through the same drill.

[Naweed]

your dsl wire from PTCL DB (distrubution box) is broken .. a common problem in windy/rainy weather .. what u need to do is get the cell no of lineman and call him to get it fixed .. the dsl light shows that dsl cable is connected and the internet light shows that you are getting the internet signal

[n4noaman]

What area are you in? I was facing the same issue yesterday. Mine is Mustafabad Exchange (042-3529****) I checked with them and they said they were facing some Technical Issues. Furthermore they added the issue will be resolved after 8:00pm yesterday. Mine started working fine after 9:30pm. Check your current status and if the issue still persists, take it up with your respective exchange.

[whiteangel]

@naweed
Are you talking about the box on the telephone pole?
@n4noaman
My area comes under DHA exchange

[n4noaman]

No. If the DSL light is stable and there is no Internet light, then that definitely means some backend issue at the PTCL end. Nothing wrong with your Modem. Lodge your complaint at PTCL 1218. For such cases, they usually forward your call to your respective exchange (from where your telephone lines are coming). Tell them your status and they will confirm if they are still facing some technical issues or not. Mind you, you'll need to hold on for a good 8-10 minutes before getting connected.

[hassan.ellahi]

bro, visit ptcl office, launch a compalint and they will send some one at ur place to fix the problem! had the same problem and got it fixed in a day by visiting their office

[sjehsan]

Bro we have alot of PTCL Landline numbers installed at our office and one day or the other, one or two lines are giving problem!!!! all i do is, i email them right now and issue is mostly resolved within 2 hours!!! i have emails of higher post personalls! but my exchange is Samnabad exchange!!! but mailing them will help u, cause they forward email to relevant exchanges!!!

if u need emails let me know!

[whiteangel]

Bro we have alot of PTCL Landline numbers installed at our office and one day or the other, one or two lines are giving problem!!!! all i do is, i email them right now and issue is mostly resolved within 2 hours!!! i have emails of higher post personalls! but my exchange is Samnabad exchange!!! but mailing them will help u, cause they forward email to relevant exchanges!!!

if u need emails let me know!

PM me the email addresses, they might come handy.

[sjehsan]

PM me the email addresses, they might come handy.

PMed u!

[shamron]

same issue since many days dsl light usually blinking and yellow icon on wifi signals come n goes nobody in ptcl understands whats going on

[Sajid20]

Last time I called them they put me on hold for more than 20 minutes!
On well, I guess I'll have to go through the same drill.

Hehehe when my friend was working in Ptcl support centre, he told me that they do it on purpose to get rid of customer pakh pakh.

Sent from my iPhone using Tapatalk

[whiteangel]

I emailed them and they forwarded my mail to someone in technical.
And the technical person wrote that "This relates to ONU"

I recalled that the telephone poles in my area have ONU marked on them.
I just wanted to ask what does "ONU" mean?