Write to banking mohtasib and SBP and cc the bank official helpdesk email as well as branch manager email if you have it.
At the same time, there is a group called Voice of Customers on Facebook. A lot of higher ups are in that group so put a post there and i am sure it will be resolved quickly.
Thank you very much respected members for guidance. here is the episode of this morning.
Instead of going to branch we both went to zonal office at Nursery today at 9.15 am & met the VP there. he accessed our account and explained every thing is in order. The account was suspended for my wife CNIC expired which was not updated in system. My wife had proof of CNIC submission in Aug 2020 when her CNIC was renewed. She explained how did BM created a scene at branch humiliatingly waved at her to bring papers under FATF pretext etc etc. She has the video of that.
Zonal Manager a VP was visibly upset explained that BM was not suppose to ask verbally for such papers which he has collected. An sms is sent from automated system to update details as in CNIC just like alert for OTP / ATM drawings etc. A hard copy of any such notices are sent from Central office to the correspondence address as well.
The VP viewed the account profile folder from different access level and copy of renewed CNIC was also on system, there were no scanned or electronic details appearing in system of papers collected in past 10 days. he called up the BM summoned him with account physical profile folder double time. at 10.45 he appeared with folder. The VP & another AVP a female checked the documents with precision. He took out all papers which BM collected in past week & returned to my wife. BM was visibly shaken when my wife asked him under what pretext he threatened and asked for FRC, children & husband employment details.
AVP asked BM to wait outside while the VP was highly apologetic to my wife. I was quiet, knowing a Woman's Fury.
I informed VP of taking up the issue with the State Bank & Banking Mohtasib for harrassment. I will make sure that he is terminated & quit on banking line. My wife is neice to former attorney general of Pakistan, who else knows how to drag anyone into web of LAW.
my wife wrote a cheque and collected the cash. asked me if i need some dough 
when we left i gave BM's NADRA data to the female AVP to probe deep into his activities.
It is Standard Chartered Bank.
in whole episode i spoke hardly 2 minutes that too to introduce myself and why am there. Rest was between (angry) customer & the bankers'
Its raining outside am enjoying pakora & tea. What a great day, she is cooking brain masala and bhindi ki sabzi for me . will leave after Asar for 5 hours drive.
Thank you once again for providing guidance
Good work, @uzeemujeeb.
As related to Services sector, i know how we treat clients. but creating fuss and making client/customer annoy is not the right way. one should loose its customers but the impression which was forwarded word to mouth hurts the credibility of any institution. We as a customer support stuff must ensure and re think that only because of clients/customers we are alive.
We need to focus on client services/customer support to satisfy our Job.
Well done by taking the matter to higher ups.
BM is calling me apologizing for inconvenience. Though my wife tells me to let go of issue however i have already spoken my inlaw and he is equally willing to drag him to court. BM will receive notice by Friday via TCS with a copy to zonal office.
badmash ki eid spoil kartay hayn baad mai daykhtay hayn.
SCB is sh*t. I was their priority customer and the treatment I received was worse than a government bank. They also charge high fees on everything. The only reason they are still in business is due to employer contracts, e.g. all DHL employee accounts are in SCB.
i have been a SCB customer for more than 15 yrs now, never had a glitch, delay or issue.
act of an individual should not impact the organization as a whole, sometime people act beyond comprehension and repent later on, BOTH acts should be considered seriously and equally.
a BM of SCB acted stupid, then another officer of same bank made amends to it.
we have been SCB customer when it was ANZ Grindlays Bank. This is 1st time it has happened,. BTW my homemake received a phone call from lady AVP she said ' sir ko kehyeay ga iss BM ko sabq zaroor dayn he is kind of a loser and try to play foul with female customers as that branch has heavy salary account of ladies working at Lever Pakistan '.
Lawyer has sent the Notice to BM with 11 days time to reply or a harrasment suit will be filed directly at Sindh High Court.
Don't let him go. Make an example of him. He was clearly high on drugs teasing lady/ ladies. Think of his Next victims of his bossy retard nature.
UPDATE
The BM came to our house with the Zonal VP & the Regional Head submitted a written apology after the notice from lawyer, - My wife called up the lawyer and in his presence my wife accepted the written apology. As per Zonal VP & Regional Head The BM is transferred out of Karachi and sent away to branch somewhere in Punjab.
nobel act from urside, accepting the apology, appreciated!
for the BM coming to Punjab : Razia gundon mein phans gayi!
2021 Revised Income Tax Ordinance - utility bills tax implementation
https://download1.fbr.gov.pk/Docs/20219171992458749TaxLawThirdAmendmentsOrdinance2021.pdf6
ISLAMABAD: The Federal Board of Revenue (FBR) has clarified that a person who fails to file tax return within due date will have to pay a penalty of higher of Rs1,000 or 0.1 percent of tax payable for each day of default under the Tax Laws (Third Amendment) Ordinance, 2021.
https://www.brecorder.com/news/40122331/tax-return-fbr-clarifies-penalty-for-each-day-of-default
details at page 11
20219171992458749TaxLawThirdAmendmentsOrdinance2021.pdf (3.2 MB)
Utlity bills tax is for businesses working in residential areas and not the domestic users. I wonder how they will identify or segregate.
Non-filer freelancers can easily be targeted because banks now deduct 2% tax on IT foreign remittances for non-filers and 1% for filers. My last remittance is showing up in FBR Maloomat portal.
Just received a tax notice for advance income tax under section 147 by 15th Dec. I am a regular filer, always filed before due date.
Has anyone else received this notice?
advance tax notice is quiet normal, based upon previous year tax returns. The date is only to make sure to comply in due time.
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Wa alaikum assalam. Thank you for sharing the information about the benefits of becoming an income tax filer and the
process to check if one is an active filer or not. It's important for individuals to comply with tax regulations and file their tax returns, as it not only avoids penalties but also provides various benefits and privileges, as you have mentioned. It's also good to know that the process to become an active filer is easy if one has their salary slip and the required information. Thank you for offering to provide more details and helping people with the process
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